As community colleges prepare for Workforce Pell and heightened accountability around employment outcomes, they are redefining student success. The focus is shifting from grades and completion to coordinated systems, employer partnerships, and cross-campus collaboration that turn short-term credentials into real workforce impact.

On this episode, Kristi Flack, Director of Operations of the Wilder Business Center Facility, Northeast Iowa Community College discusses the shift from tracking grades to tracking career outcomes and the operational systems required to support Workforce Pell learners from enrollment through employment.