Institutions are transforming how they support students by aligning processes, systems, and credentials with the needs of today’s lifelong learners. From validating the value of micro-credentials to creating service models that eliminate barriers, higher ed is reimagining the student experience to ensure it’s seamless, flexible, and future-ready.

On this episode, Casey Bullock, University Registrar at the University of Florida, discusses the registrar’s evolution into a strategic driver of self-service and lifelong learning, and the need to break down institutional silos with technology and service design to create seamless student experiences.