Customer Support. Evolved.

 

Customer success is the beating heart of our business.

 

When you choose Modern Campus, you become part of a community—one that values service and support. We're obsessed with your success.

 

 


 

Modern Campus Support

Winner of the prestigious 2021 Gold Stevie® Award for Customer Service Department of the Year

 

 

Customer Obsessed 

  • Winners of 12 Stevie Awards for Customer Service Department of the Year as well as three Customer Sales and Service World Awards
  • 99% positive Customer Support satisfaction as rated by Modern Campus customers

 

2021 Gold Stevie Award

Modern Campus went above and beyond to save the day. Christopher, my technical support analyst contact, saved my life. If it wasn’t for him, our website might still be down. It’s great to have good customer service when you have routine issues, but in drastic situations like a Category 4 hurricane, it’s a necessity to have Modern Campus on your team.

Sherri DavisWebmaster, Gulf Coast State College

Responsive Service

  • Designated support contacts receive prompt knowledgeable assistance via webform, email or phone support. Average response is under 30 minutes.
  • Log issues and access help 24/7 with our online support site, HelpDesk, knowledge base, feedback forum, training videos and API documentation. 
  • Easy-to-use and powered by Zendesk, the online portal is available around the clock with requests answered during regular support hours.

Reliable Partner

  • Regular reliable delivery of feature packs and version upgrades including new features, enhancements and issue fixes, on schedule
  • Modern Campus SaaS hosting uptime: 99.95%

I cannot say enough good things about Modern Campus support. It doesn't matter who we come across with from Modern Campus personnel, everyone is so helpful and the response time is tremendous. Kudos to you guys for that and I'm very thankful that we get to work with such a responsive and intelligent team.

Saira CooperDirector of Digital Learning, IT & Operations at the Glasscock School of Continuing Studies, Rice University

 

Access to the Tools You Need to Succeed

Product and implementation support and training resources for Modern Campus customers:

  • Support HelpDesk - Submit tickets to our customer success team for troubleshooting and product questions
  • Product Support Site - Access support materials, reference guides, training and other materials
  • Feedback Forum - Submit product feature requests and provide product feedback
  • Training Videos and Resources - Gain product knowledge, learn tips and tricks
  • Helpful Code Repository - Get a head start with useful reference code and API documentation
  • Become part of the Modern Campus Community - Connect with your peers at other colleges and universities

 

Modern Campus Customer Support is award-winning.

 

 

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