Today’s learners expect clarity, personalization, and meaningful connections from the very beginning of their academic journey. Institutions that invest in proactive communication and early guidance foster a stronger sense of belonging, confidence, and long-term success for their students.

On this episode, Jill Loop, Executive Director of Student Outreach and Success Coaching, PennWest California discusses how clearly defined next steps help admitted students feel supported and how personalized communication methods like texting strengthen engagement.