Institutions often underestimate how much communication and process design shape the student experience outside the classroom. By removing ambiguity, fostering transparency, and thoughtfully supporting every stage of the journey, colleges and universities can strengthen persistence and belonging just as much as they do through academic instruction.

On this episode, Greg Pillar, Assistant Provost for Academic Affairs at Gardner-Webb University, discusses how clear, consistent communication and intentionally designed processes remove hidden barriers and strengthen student trust and belonging.