Missouri State University Increased Retention & Course Attendance Rates Through Texting

How a large, public university leverages Modern Campus Message to support students at risk of stopping out

Modern Campus Message has partnered with Missouri State University each step of the way as we develop and test different communication strategies. They provide the tools and the support to help us reach our student success goals.

Dr. Kelly WoodAssociate Provost for Student Success

About Missouri State University
 

 

26,000+

students

 

4

campuses

 

79%

retention rate

Challenges

Students with low GPAs were at high-risk of stopping out, and email was ineffective at reaching these learners.

 

Missouri State University students were often no-shows to their appointments with academic advisors. Staff also found that students with a 2.5 GPA or lower were more likely to stop out

The Student Success team first tried solving both of these challenges through email outreach; they emailed students appointment reminders and offered academic support services. But the intervention largely failed. Students rarely responded or answered emailed calls-to-action.

Fortunately, Dr. Kelly Wood, now Associate Provost for Student Success, along with her colleagues in enrollment heard about nudging. They read the research showing that nudges sent through texts can inspire students to take action. With this research in tow, Dr. Wood and a small staff team turned to Modern Campus Message to help achieve student success with texting. 

infographic showing that effective nudging involves staff sending students gentle reminders that students respond to via text; ineffective nagging involves the staff saying the same message—"register!"—over and over, which students read but never respond to

Implementation & Results

By being able to segment and target the right students with the right message at the right time through Modern Campus Message, MSU helps keep learners on the right path toward graduation. 

 

Dr. Wood collaborated with staff from each advising program, the registrar’s office, the office of financial aid and Student Success to launch MSU's texting intervention powered by Modern Campus Message. They sent their very first text to students on May 16, 2018—the last day of finals.

One of the first interventions involved intersession—2-week courses held between semesters. Staff noticed that many students who registered for an intersession course would forget about it and, thus, be billed for a class they didn't take. The registrar’s office texted reminders to students who registered for an intersession class to attend. The texts also offered to help students drop the class if desired. As a result of this outreach, fewer students dropped their intersession classes, there were fewer appeals and, overall, the registrar's office had to deal with significantly fewer concerns related to intersession than they were used to. 

Staff also used texting to put students with lower GPAs in touch with academic advisors who could help students stay enrolled. As a result, MSU boosted  fall-to-fall retention by one percentage point during the first year of texting. In other words, texting saved 32 students from stopping out. 

🎥 Hear from Dr. Kelly Wood ▶️:

preview of Dr. Kelly smiling while speaking to the camera during the video

 
Discover additional ways you can use text messaging to connect students with campus resources, extend staff resources and boost retention—and how doing so fits into the entire learner journey—in our free guide:

 

How Text Messaging Supports Every Stage of the Higher Education Journey - download now


 

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About Modern Campus

Modern Campus empowers 1,700+ higher education institutions to attract, engage, and retain learners for life with software solutions that enable a modern student experience. 

The Modern Campus learner-to-earner lifecycle platform powers solutions for web content managementconversational text messagingcatalog and curriculum managementcareer pathwaysstudent engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.  

Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn. 

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