About Olney Central College
full-time retention rate
Communication with students has become so easy and is a great time saver. Rather than many calls and emails over time, we can text a student and get an immediate response similar to a face-to-face conversation. It saves hours of reaching out and waiting time. The implementation was not difficult and the staff at Signal Vine are amazing to work with!Andi PampeAssistant Dean of Student Services
OCC received a Title III Strengthening Institutions federal grant, which included an objective to improve its academic advising services.
Advising staff all agreed that they needed to tackle one major challenge: communicating with students. Most students didn't regularly check their email, and many never listened to their voicemails. Thus, staff had no reliable way of reminding students about upcoming appointments, deadlines or incomplete paperwork.
Implementing Signal Vine
OCC staff decided to start using Signal Vine for three major areas: advising, nursing and a combined “support staff” program, which included financial aid, front-line staff and records.
Staff note that Signal Vine's segmenting feature has been critical to the program's success. Advisors can only see students in their caseloads, which avoids confusion. Also, segmentation allows advisors to text personal reminders, midterm and progress reports, and other information personalized to each student.
More recently, staff have branched out their programs, dividing the “support staff” program into three separate programs. Further, the team has created a program for the retention coordinator and recruiter.
Since staff began texting students, students are far more comfortable reaching out for help. In a way, texting “disarms” students before they even get to campus. Staff have seen increases in the number of students who seek out help on campus because they’ve already formed connections with staff.
Staff wanted to see if they were meeting the goal of their Title III Strengthening Institutions grant, so they used Signal Vine to send out a survey — asking students how they felt about recent changes made by the advising office. The results were overwhelmingly positive; 86% of students said they were satisfied with the recent changes, including the use of text messages. Many students also noted how much they appreciate being able to text their advisors any day, any time.
Signal Vine has produced transformational changes within student services at OCC. With the platform's blended messaging approach, we're building stronger relationships with students.Ashley BigardTitle III Advising Specialist
Tackle your biggest challenges
We’re looking to topple the ivory tower.
Do you want to see how? Let's talk.
Related Case Studies
Academic Advisors at The University of Texas at Austin Engaged 98% of Targeted Students in Text Messaging
How a large, public university leverages Modern Campus Signal Vine to strengthen relationships between advisors and students
The Georgetown University McDonough School of Business Amplifies Academic Advising through Text Messaging
How undergraduate academic advisors at a renowned private business school use Modern Campus Signal Vine to drive student success
Brigham Young University Engaged More Students in Peer Mentorship
How a large, faith-based university leverages two-way text messaging powered by Modern Campus Signal Vine to support peer mentorship and increase retention
About Modern Campus
Modern Campus is obsessed with empowering its 1,200+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and even school closures.
Powered by Omni CMS, DIGARC, Presence, Signal Vine and Destiny One, the Modern Campus modern learner engagement platform enables innovative institutions to create a “learner to earner” lifecycle that engages modern learners for life.
Delivering massive personalization, AI-driven recommendations and a modern e-commerce engine, Modern Campus creates a student-first digital experience and removes silos across campus. Presidents and provosts, marketing and IT teams, admissions, registrars, student affairs and CE divisions can partner to attract, enroll, empower, retain, credential and re-engage students with pathways for lifelong learning.
Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.