About UW Oshkosh
students across 3 campuses
Students are very thankful that they’re able to have access to The Cabinet and its food. Especially during pandemic restrictions, we saw that usage skyrocket through the roof. I’m not sure how we would have done it—moved ordering online and managing distribution safely—without Presence. The forms make everything so smooth.Tyler Klaver
In February 2020, the University of Wisconsin Oshkosh’s Student Government introduced a vital service for student success, health and wellness; they opened The Cabinet, a free food pantry. The aim was to reduce food insecurity, a problem experienced by about a third of the university’s student population and half of its students of color.
The response was swift. Around 150 students visited the pantry within its first few weeks, taking more than 800 pounds of food.
But then came COVID-19, and after just 18 days of The Cabinet’s grand opening, UWO shut down nearly all its in-person operations. Allowing students to browse the food pantry at their leisure was no longer possible.
Based on the health and safety restrictions at the time, we couldn't have in-person hours to open up for students to use the pantry.
The Solution & Result
Modern Campus Presence enabled The Cabinet to smoothly pivot to online ordering.
The Student Involvement team wouldn’t let a global health crisis deter them. In March 2020, they knew that The Cabinet’s services had suddenly become more crucial than before, as many students faced new financial burdens brought on by the pandemic.
Fortunately, UWO had two vital things that allowed them to quickly and easily pivot to online ordering: An innovative attitude and their student engagement platform, Modern Campus Presence.
Program Advisor Tyler Klaver took advantage of Presence’s drag-and-drop form creator to design a simple, yet powerful form for students to submit online orders. Here’s how it worked:
- A student would find the form within UWO’s branded one-stop-shop engagement portal, powered by Presence.
- They’d fill out the form, available 24/7 online, selecting the pantry items they wanted.
- Student Involvement staff would instantly receive an email, alerting them of a new form entry.
- Staff would assemble the student’s order during business hours, as set by pandemic protocols.
- The student would pick up their order on campus, at a safe social distance.
This process enabled UWO to provide students a vital service while prioritizing safety.
Online ordering continues to be a popular, easy way for students to access The Cabinet.
As COVID restrictions eased, The Cabinet was able to open its in-person operations back up. Yet, the demand for online ordering remained.
Even now, when there aren’t any restrictions on how many people can use the pantry at a time, students still like the ease of ordering online. They can submit an order at midnight or during the weekend when we’re not open, then pick it up at a time that’s better for them.
Missy Burgess, Associate Director for Student Involvement, believes that online ordering helps students who worry about perceived stigmas of using a food pantry. Those students can fill out the order form and discreetly pick up their packaged food at the Student Involvement desk.
Overall usage has been astounding; The Cabinet was accessed around 1,000 times during the 2021-2022 academic year, providing students with around 7,000 pounds of food. More than 400 orders were processed virtually between when the online form premiered (in March 2020) and December 2022.
Presence’s customizable forms have made other aspects of UWO student life easier, more engaging and more efficient too.
The Student Involvement team uses digital forms to support student organizations, including registering new clubs and orgs, managing travel and processing purchase requests. Elections for student government and the homecoming court as also done through Presence forms.
Burgess and Klaver love the ease of creating new forms with drag-and-drop customization, storing all forms in one central management hub and designing approval workflows based on form responses. With Presence, the exact right students and staff are automatically notified of a new submission, enabling faster responses and cleaner inboxes.
And with Single Sign-On, Presence ensures that forms will only be filled out by students and other eligible community members.
Single Sign-On is a huge advantage. We can just check a box and say that you have to sign in to use this form. So we know that it’s only coming from students or whomever we set the form permissions for.
Single Sign-On also allows for shorter forms; a student doesn’t need to type in their name, email address or any other personal information stored in the university’s Student Information System (SIS).
UW Oshkosh's Favorite Features
Campus-branded app & web portal
|Design forms the students will actually want to fill out—with advanced settings, conditional logic, customizable access levels, workflows and beautiful custom layouts.||Run elections 100% online with simple nomination collection, customizable ballots and anonymous voting.||
Amplify the promotion of every event and opportunity by reaching students where they are: online or on mobile devices.
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About Modern Campus
Modern Campus is obsessed with empowering its 1,200+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and even school closures.
Powered by Omni CMS, DIGARC, Presence and Destiny One, the Modern Campus modern learner engagement platform enables innovative institutions to create a “learner to earner” lifecycle that engages modern learners for life.
Delivering massive personalization, AI-driven recommendations and a modern e-commerce engine, Modern Campus creates a student-first digital experience and removes silos across campus. Presidents and provosts, marketing and IT teams, admissions, registrars, student affairs and CE divisions can partner to attract, enroll, empower, retain, credential and re-engage students with pathways for lifelong learning.