We Fast-Track Your Success
The Modern Campus Professional Services team sets you up for success with a proven best practices-based implementation approach.
Our Guiding Principles
We work closely with you to fulfill your business needs.
Your needs are unique, and your time and resources are precious.
Our cooperative approach is collaborative and transparent. We’ll openly discuss and resolve any issues, risks or challenges as the project progresses.
We get you live as quickly as possible.
We understand how important it is that your student engagement platform attracts and
retains learners now.
We develop a plan that gets you up and running quickly, while turning your staff into product experts who can stand on their own post go-live.
We empower you to drive your own success.
We give you all the tools you need to deliver a world-class learner experience. Our
partners are constantly putting our platform to new uses, leveraging its functionalities
to grow their institution in innovative ways.
We also try to minimize or eliminate the need for any customizations by optimizing your business processes to align with Destiny One out-of-box functionality.
Our delivery model is as personalized as our software.
We’re flexible and creative in our project delivery: We base our project delivery
on your objectives, timelines and what your unit can absorb and take on.
We adapt our implementation to work within the resources, skills and time you can dedicate to the implementation project.
Sharing Roles and Responsibilities
We’ll walk you through your tailored implementation, providing subject matter expertise that ensures you quickly become a Destiny One subject matter expert. Below is a typical breakdown of responsibilities between our team and yours. We will constantly be checking to ensure the project is on track and that your team is feeling positive about the progress of their activities and deliverables. At the same time, we are always evaluating how to make the best use of your contracted Professional Services hours.
What We'll Do
- Workshops Planning & Delivery
- Product Mentoring
- Subject Matter Expertise (including implementation support and best practices)
- Functional Specification Development (optional)
- Custom Development (optional)
- Deployment
- Training
What You'll Do
- Project Management
- Data Population
- Public View Branding & Styling
- Functional Specification Review & Approval (optional)
- Change Management
- Client-side Integration Development & Testing (optional)
- User Acceptance Testing
How Our Implementation Works
Our Professional Services team use a proven five-phased process for bringing your student engagement platform to life. We work as one, collaborative project team with a common goal—a successful go-live and operational success post go-live!
While there is a standard implementation process, we adapt to your institution’s unique approach, learning style and available resources to deliver the Amazon-like experience your learners expect.
- Project Planning
- Project Kick Off
- Guided Tour
- Discovery Sessions
- Implementation Questionnaires
- Instance Activation
- Product Training
- Workshops
- Review of Critical Use Cases
- Modeling Business Use Cases
- Statement of Work
- High-Level Project Plan
- Custom Development (optional)
- Data Population
- Website Branding
- Training
- User Acceptance Testing
- Go-Live Planning
- PROD Sanity Testing
- Introduction to Support
- NPS Survey
- Project Closeout
- Post Go-Live Customer Success Plan
How We’ll Keep You on Track
We have project governance and project management standards in place to make sure you’re on time and within budget—so there aren’t any “surprises” along the way.
- Statement of Work
- Weekly Status Report
- Steering Committee Meetings
- Formal Change Request Process
- Online Project Repository
- Hours/Burn Rate Reporting
- Data Population Plan
- Project Issue Report
- Risk Management
- Decisions Log
- Go-Live Checklist
What Our Partners Say
I cannot say enough good things about Modern Campus. It doesn't matter who we come across with from Modern Campus personnel, everyone is so helpful and the response time is tremendous. I'm very thankful that we get to work with such a responsive and intelligent team.
Read our case study with Rice University
A vendor will manage many clients, but they aren’t incentivized to connect them. Modern Campus takes a totally different approach. If we run into an issue, they will help us with it and connect us to other clients who have had similar issues to see how they addressed it.
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