Modern Campus Wins Silver Stevie® Award for Customer Service Management Team of the Year
Award Recognizes Modern Campus’s Continued Dedication to Customer Success
TORONTO – April 6, 2022 – Modern Campus, the leading engagement platform for higher education, has once again been recognized for excellence in customer service with a Silver Stevie® Award for Customer Service Management Team of the Year.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
The Stevie Awards for Customer Service Management Team of the Year recognizes excellence in customer service leadership and highlights the accomplishments of leading customer service and contact centers for their achievements. The award, marking the 13th win by Modern Campus, recognizes the company’s dedication to supporting customer success and impact to its more than 1,800 postsecondary customers, including colleges, universities and education providers of all sizes.
“Our first core value at Modern Campus is being customer obsessed,” said Holly Kickliter, chief customer success officer at Modern Campus. “We strive to do everything possible to ensure our customers are wildly successful to deliver on their mission. We’re thrilled to once again win a Stevie Award – it's validation for what our customers tell us every day: that the experience we provide our institutional partners powers their long-term success.”
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.
Modern Campus is recognized for this award because of its Customer Success team’s adaptability to a fast-changing environment and for the company’s specific focus on customer success through transition. Through 2021, Modern Campus adopted its new brand and acquired three companies—integrating nuCloud, DIGARC and Presence into its platform of Destiny One and Omni CMS. In fact, the success in supporting customers through these acquisitions provided Modern Campus the ability to continue its acquisitions through 2022, welcoming Augusoft and Signal Vine in January 2022.
To maintain its focus on customer success while managing scale, Modern Campus created a Chief Customer Success Officer position and transitioned the acquired companies into a single support architecture. This way, Modern Campus was able to maintain its existing customer relationships while also addressing any potential gaps in service quality.
“By far, the number one reason we stay with Modern Campus and Omni CMS is the exemplary support provided by the team,” said Hong Lieu, webmaster at Santa Barbara City College. “It’s good to see that even with the new faces, the level of service and support has remained strong and consistent.”
Stevie Awards winners will be recognized during a virtual awards ceremony on May 11.
About Modern Campus
Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Last updated: April 6, 2022